Frequently asked questions
Please do contact us if you have any questions about our services that are not answered below
The easiest way to do this is to contact us via our contact form. We will then phone you to discuss your request. Alternatively, please do phone us. If we do not answer and you leave a message, we will try and phone you back on the same working day. If you need assistance to contact us, your child’s teacher may be able to help.
We are based at The Shrewsbury Club on Sundorne Road in Shrewsbury. We have created a calm and private clinic space and the club itself is very family friendly. There is a café you can visit if you are not needed in the appointment and there is plenty of free parking.
We aim to see children for their first appointment within one month of the request being made and accepted. It then takes around four weeks to complete a diagnostic assessment. There are some exceptions to this and school holidays can cause a delay. You will get a timeline of important dates once the request has been accepted.
The main reason why someone would question a diagnosis is if the assessment is low quality. A high quality assessment is one that includes seeing the child in different settings, the opinion of more than one clinician and consideration of alternative explanations, and is completed by experienced and suitably qualified clinicians.
The diagnostic assessment that Shropshire Autism Service offers is thorough and in line with national guidance. There is therefore no reason for another agency to not recognise a diagnosis made by us. You will receive a report that evidences the reason for our decision making that you can show others, and if there are any issues, we have good relationships with other agencies and would be able to talk to them on your behalf.
There are many myths surrounding ASD and what it ‘looks like’. We know parents who have been told by senior healthcare professionals that their child cannot have ASD “because he makes eye contact” or “because she is socially motivated”. The child may not have ASD but these observations alone are not sufficient to rule it out if there is a concern about it.
The core difficulties in social communication and interaction that are seen in children with ASD can present themselves in many different ways, but if a child has ASD they will always be there. This is why it is so important that the team who assesses your child is experienced and understands ASD, and that the assessment package is robust.
Yes, absolutely. We prefer to do social skills training in groups and in schools, as this is what the research tells us is most effective. It also requires many sessions to really make an impact and individual work can get quite expensive for families. To do the training 1:1 we would require a commitment from you to continue the work between sessions and create opportunities for your child to practice their social skills.
We would be happy to discuss requests to assess children who do not live in Shropshire. The cost of an assessment would be higher due to travel and our knowledge of local services, which is often important in terms of planning next steps for children, would be limited.
Both Lisa and Carolyn are registered with independent bodies that regulate the work of healthcare professionals (i.e. Health and Care Professionals Council or Nursing and Midwifery Council). These bodies set standards in terms of how professionals should behave and keep a register of professionals who meet these standards. You can check Lisa's and Carolyn's registration by visiting the HCPC and NMC websites.
- We understand ASD and the various ways it can present
- Our assessments are reliable so you can be confident in the outcome
- The interventions we offer have been shown to work
- The practice of our clinicians is regulated, which means there are clear professional standards we must follow when working with families