Shropshire Autism Service
Building 1, Charlesworth Court, Hotspur Park, Knights Way, Battlefield, Shrewsbury, SY1 3FB


Keeping safe when the doors reopen in June...
21 May 2020
by Shropshire Autism Service

We plan to reopen the Shrewsbury clinic for routine appointments at the beginning of June. For us to be able to do this safely, we have put several measures in place to mitigate the risk of infection from COVID-19. 

The following information has been shared with our clients. We kindly request that this guidance is followed at all times.


1.     Appointments must be cancelled by telephone or email if you or members of your household are showing symptoms of COVID-19 or have recently been exposed to someone who is. Your appointment will be rescheduled to a time when it is safe to see you.


2.     A maximum of three people, including the clinician, to be present for the appointment. You may attend with your child or with a partner, for example.


3.     For clinic appointments, please stay in your car until the time of the appointment. If you are early, phone the office and we will check it is safe for you to enter the building. We have staggered appointments to reduce the number of people in the building at one time.


4.     On entering the building, use the hand washing and/or sanitising facilities. You will then be taken to one of our large and well-ventilated clinic rooms.


5.     Where the purpose of the appointment is to complete a clinical interview, a two-meter distance will be maintained between the client and the clinician.


6.     This will not be possible for ADOS-2 assessments that require close interaction between parties. We will also not be wearing PPE for this assessment as it will invalidate our observations – we are assessing communication skills and a mask, for example, will prevent us from doing this. It is of upmost importance that good hygiene practices are followed for these appointments.


7.     Equipment, furniture and surfaces will be disinfected after each use. For home visits, we kindly request that a similar standard of cleanliness be adhered to.


8.     Our clinicians are required to follow good hygiene practices and have been issued with their own equipment (e.g. laptops) so that items are not shared. Our offices have been adapted to ensure social distancing can be maintained and if a physical presence is not required, clinicians will be working from home.


9.     We have immediate access to a medical team for advice should there be any concerns about the health of a client, staff member or visitor.


These measures are applicable to people without serious underlying health conditions. If you have a serious condition, please stay at home and shield until the government notifies you otherwise.

If you have any questions about this guidance, please contact the office on 0300 303 0667.